Gateway Assessor
Apply before 9am on 2 November 2026.
Job summary
- Salary
- Scale 2 - £29,903 to £30,305 per annum
- Location
- Southwark, London
- Workplace
- Office based
- Contract
- Permanent
- Hours per week
- 35
How to apply
You can check for more information and how to apply.
Interviews will take place on 5 November 2026.
About the role
The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment by supplying accurate, personalised, relevant information and guidance. You must have:
• Recent experience of undertaking the role of Gateway Assessor or of providing information, advice and guidance to the public either through face to face, telephone and emails including experience of exploring clients’ problems and identifying appropriate next steps.
• An understanding of the main enquiry issues involved in assessing clients' problems
• Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony
• To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies