Supervisor

We have been awarded the Crisis & Resilience Fund for Somerset. This means we have some exciting new opportunities at Citizens Advice Somerset and are recruiting for advisers, caseworkers and supervisors to join various advice teams including the Adviceline Team and the Financial Resilience Team.

We have several opportunities for specialist supervisors who will support staff and volunteers working on one or more of our community and specialist programmes including Adviceline.

The postholder will report to an Advice Service Manager and will provide supervision to dedicated teams (Adviceline, Community Advisers, Call backs etc) as well as helping with adviser training and on-going development. The aim of this role is to ensure that every adviser delivers great advice, receives highly effective support and develops their knowledge, skills and confidence.

Alongside your supervisor role you will be expected to provide advice directly to clients and to oversee task lists and other client activities.

To be successful in this role you will be an qualified and experienced adviser, highly organised, with excellent communication and IT skills, a problem-solving attitude and the ability to work calmly and efficiently in a busy and fast paced environment.