Generalist Benefits Adviser

Citizens Advice Solent East is looking for a compassionate and motivated Generalist Adviser - Benefits to help people access the financial support they are entitled to and improve their wellbeing.

In this rewarding role, you will provide high-quality, impartial and confidential welfare benefits advice, helping clients maximise their income, navigate benefit claims, challenge decisions, and access wider support services. You will work with people facing a range of challenges, empowering them to make informed decisions and achieve positive outcomes.

We are looking for someone with experience in a client-facing advice, support, advocacy or customer service role, who can communicate effectively, build trust, and maintain accurate case records. Knowledge of welfare benefits is desirable, but we welcome applications from candidates who can quickly develop specialist knowledge and apply complex information accurately.

You will be committed to delivering services that are inclusive, respectful and person-centred, while working collaboratively with colleagues and partner organisations to achieve the best outcomes for clients.

At Citizens Advice Solent East, our values of compassion, fairness, integrity, inclusivity and collaboration underpin everything we do. If you are passionate about helping people overcome financial challenges and want to make a real difference in your local community, we would love to hear from you.

Join us and help change lives for the better.

To apply send CV and cover letter to the email hr@casolenteast.org.uk and quote ref: CASE/BA-CAH - 0726