Generalist Adviser (PT) Community Outreach

Through Crisis Resilience Fund (Cost of Living-Community Outreach) funding, Dacorum Citizens Advice are recruiting a Generalist Adviser with experience of supporting clients in all areas of advice in a face to face role, to join our friendly team.

The successful candidate will have experience of giving full advice and taking action for clients across all advice areas including; welfare benefits (including Benefit Checks), debt, housing, family, employment, consumer and immigration to Level 1.

This role is supporting residents of Dacorum with a confidential information and advice service, working independently at outreach community locations in Dacorum, supporting community awareness talks, and by appointment in person or telephone in our Hemel Hempstead or Berkhamsted offices. Ability to easily travel independently to outreach locations.

The successful candidate will be empathetic to the particular needs of our clients and have an excellent telephone manner and good IT skills, happy to work via three way calls with professional interpreters where needed, to support clients in person, over the telephone and email with a broad range of issues.

Sensitive listening and questioning skills are crucial to get to the root of clients’ issues whilst maintaining structure and control of the conversation to support clients in a timely manner.

Demonstrable advice and information experience supporting vulnerable clients and awareness of safeguarding issues, and sensitivity to other factors affecting clients

Knowledge of multiple enquiry areas to aid with identifying emergencies, supporting clients and making referrals where appropriate and to monitor & maintain advice quality standards.