Home Visiting Caseworker

A caseworker role delivering advice on all advice areas and casework on Benefits and Debt/Money Advice. This role is office based, and will include visiting some clients at home across Oxfordshire. Full training can/will be offered.

- Provide advice covering the full range of generalist advice areas, and casework covering Benefits and Debt/Money Advice.

- Prepare and present cases to the appropriate statutory bodies, tribunals and courts as appropriate and negotiate with third parties as appropriate.

- Assist clients where necessary by calculating, negotiating, drafting or writing letters and telephoning.

- Provide advice, support and assistance to other staff and volunteers across the range of advice areas.

- Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.

- Maintain case records for the purposes of continuity of casework, information retrieval, and statistical monitoring and report preparation.

- Ensure that all casework conforms to the organisations Office Manual and the Advice Quality Standard, the Financial Conduct Authority, and/or the specialist Quality Mark as appropriate.

- Make home/outreach visits as necessary.

Please visit https://www.caox.org.uk/jobs for the full job pack and for details of how to apply.