Debt Supervisor and Team Leader for MaPS project

We are excited to be delivering a new Money and Pensions Service (MaPS) debt casework project across Berkshire. We are therefore recruiting a team leader for this project to provide day to day supervision and team management. There is also the possibility of including MaPS Technical Supervision as part of the role, so we hope that you will train to become a MaPS Technical Supervisor if you are not already qualified.

You will work closely with, and in support of, the Advice Quality Manager (AQM) and Head of Services (HoS) to:

Ensure the efficient and effective day to day running of the MaPS debt project, by supervising staff and volunteers in:

– providing consistently high quality debt advice and casework to clients across Berkshire

– supporting research and campaigns work

Line management of a group of debt caseworkers and volunteers depending on organisational need

Monitor and, where necessary, improve the operational processes to reflect developing situations and maintain service delivery standards

Location: Minster Street, Reading / Other Berkshire locations on occasion. Hybrid working possible.

Contract Type: Fixed term contract to March 31 2026 with likely extension

Special Requirements: DBS check