Receptionist

Receptionist (Part-time)

At Dacorum Citizens Advice are recruiting a paid Receptionist to join our friendly team. The successful candidate will operate from our offices in Hemel Hempstead. This is an exciting opportunity to make a real difference managing our Reception in the voluntary sector by providing effective and efficient reception duties and administrative support to the Dacorum Citizens Advice team.

For many of the clients we support, navigating crisis life events can be overwhelming and stressful. You will welcome clients with a warm, approachable manner and act as the first point of call for the service. You will need to be a strong communicator who is resourceful, adaptable, and able to work on your own initiative, while also being supported by the centre team.

The successful candidate will work closely with the duty door team and the Duty Advice Session Supervisor to ensure a good client journey.

Reception duties include:

• Maintain confidentiality regarding clients and their contact with the service.

• Explain procedures and waiting times to clients

• Book clients in for their appointments and manage issues with appointments e.g. re-scheduling

• Process client information onto Casebook (computer system)

• Support clients in completing their client forms

• Ensure feedback is collected from clients

• Scan client’s paperwork and upload to Casebook.

• Contact clients ahead of appointments, reminding them of their appointments and provide the client with messages from the caseworkers for what information is needed.

• Maintain online and other electronic appointment diaries.

• Answer telephones promptly and in a friendly manner, transfer calls or take messages as required.

• Process e-mail correspondence.

• Other Duties and Responsibilities

• Support volunteers and carry out any other tasks within the scope of the role to support the effective delivery and development of the service. Demonstrate commitment to the aims and policies of Citizens Advice. Adhere to health and safety guidelines and share responsibility for your own safety and that of your colleagues.