Consumer Service Adviser

Consumer Service Adviser – Ref: CS 04-25

Sheffield, South Yorkshire

£22,932 - £23,349 per annum for full time hours

plus 4% employer’s pension contribution

Permanent, full and part time opportunities

We are seeking to appoint advisers to deliver consumer advice (specifically advice to people about their Energy supply) over the telephone and via email at our professional & friendly contact centre located in the centre of Sheffield, we also offer a hybrid working policy. The successful candidate will:

Be experienced in delivering excellence in customer service preferably in a call centre environment

Have excellent communication skills over the telephone

Be comfortable working in a target driven environment with good data entry and IT skills

Applicants must be available to attend an uninterrupted 4 week period (Monday to Friday) to complete the mandatory training course at our city centre offices, including successful completion of a final assessment (for which full time hours will be paid).

We can offer you a supportive culture within a charity setting committed to social justice. We value our people and for the right candidates we can offer opportunities for personal development and career progression within the organisation.

We offer an attractive remuneration package including: 35 hour working week; 4% employer pension scheme; Health Plan with integrated employee assistance programme, hybrid working, flexible working, enhanced Maternity and Paternity policy & Cycle to work scheme. This role is subject to a basic DBS check.

Please go to our website: https://citizensadvicesheffield.org.uk/get-involved/about-us/employment-opportunities/ to download an application pack. Please note that, for your application to be considered, you must complete an application form (CVs will not be accepted)

Send to applications@citizensadvicesheffield.org.uk Job reference: CS 04-25

Closing date for completed applications is 9am on Thursday 24th April 2025

Interviews will be held on week commencing 28th April 2025