Community Engagement Adviser

Citizens Advice South Warwickshire is an innovative community-based organisation, focused on meeting the needs of the people we serve across the South Warwickshire area. This includes the larger towns of Warwick, Kenilworth, Leamington Spa, and Stratford Upon Avon, as well as the villages surrounding these towns. We have been able to demonstrate our excellence across our advice channels through the yearly inspection process from National Citizens Advice and our Advice Quality Standards across all advice areas (AQS).

We make an amazing difference in the lives of the people of South Warwickshire. What we do is often life-changing and sometimes life-saving. In 2024-25 we delivered our advice and advocacy to 8,682 clients and advised on 39,361 issues.

The role will involve:

- Providing generalist advice covering a full range of advice topics in various locations, offices and via telephone;

- Working closely with partner referral agencies and organisations to provide a seamless service to clients, including those ‘hard to reach’, across a diverse range of locations;

- On occasions taking action for clients where necessary by calculating, negotiating with third parties, drafting or writing letters and telephoning on their behalf;

- Ensuring income maximisation through the take-up of appropriate welfare benefits and other options such as energy advice, grants, and trusts;

- Supporting clients to build confidence in managing their money through learning and engagement sessions to build resilience;

- Maintaining accurate and detailed case records conforming to the quality standards, information retrieval, statistical monitoring and report preparation;

- Maintaining professional and good working relationships with all external stakeholders.

- Ensuring information about CASW service is always displayed prominently at each location and take responsibility for local publicity and promotion to ensure that potential users are kept aware of the service.

- Assisting with research and campaigns work by providing information about clients’ circumstances and detailed case studies where appropriate;

- Assisting with initiatives for the improvement of services;

- Supporting the reporting required with external funders through the collection of case studies and other evidence of impact.

Citizens Advice South Warwickshire is committed to equality and diversity and welcomes applications from all sections of the community. We value diversity, promote equality and challenge discrimination.