Debt Adviser/Caseworker

Dacorum Citizens Advice are seeking a Debt Adviser/Caseworker to join our friendly team. This post is funded by Dacorum Borough Council (Financial Inclusion).

We are seeking a qualified Debt Adviser/Caseworker to join our established Debt Team to provide comprehensive debt advice and casework support to clients experiencing financial hardship.

The successful candidate will provide high-quality debt advice, welfare benefits support, and income maximisation guidance to clients affected by debt and cost of living challenges. The postholder will be an approved, authorised insolvency intermediary.

The role involves supporting vulnerable and disadvantaged individuals, exploring all available debt solutions, including insolvency options and empowering clients to improve their long-term financial resilience.

A key aim of the role is to help prevent homelessness by supporting clients to manage rent arrears, priority debts, and financial crises at an early stage, while working with relevant agencies and services to achieve sustainable outcomes.

The postholder will manage a varied caseload, maintain accurate records, work collaboratively within the wider advice team, and contribute to delivering an accessible, client-focused service across office and outreach locations.

Essential Criteria

Trained and accredited Debt Adviser through IMA/Wiser Adviser accreditation.

Approved, authorised Insolvency Intermediary with experience supporting DRO applications.

Recent experience providing debt advice, welfare benefits advice, and income maximisation support.

Strong organisational and case management skills.

Excellent written and verbal communication skills.

Literate and numerate with strong attention to detail.

Empathetic, sensitive, and non-judgemental approach to client support.

Commitment to the aims, principles, and policies of Citizens Advice.

Competent in using IT systems, telephone systems, benefit calculators, and case management systems.

Ability to support vulnerable and disadvantaged clients effectively.

Good understanding of legislative changes and social issues impacting clients, particularly around the cost of living.

Strong teamwork skills and willingness to support colleagues and volunteers.

Flexible and adaptable approach to work.