Receptionist

Be the welcome behind the work we do

About the role

At Citizens Advice Gateshead, every conversation matters. We’re looking for a friendly, confident and organised Receptionist to be the first face and voice people meet when they come to us for help. Based in the Davidson Building, you’ll play a key role in creating a calm, professional and welcoming environment for clients accessing our services. From greeting visitors and handling enquiries to supporting the advice team and keeping things running smoothly, this is a role where your people skills and attention to detail will make a real difference every day. This role will support our weekend opening, so we’re looking for someone who is mainly available to work weekends.

What you’ll bring

A warm, professional and approachable manner

Experience in reception, customer service or another front-facing role

Strong communication and admin skills

Confidence handling sensitive information with care

The ability to stay calm, organised and helpful under pressure

Good IT skills, including Microsoft Office

What we offer

£25,880 FTE per annum

Part-time hours

Mainly weekend working

A chance to be part of a team making a real difference in the community

Start date: 1st July 2026

If you’re approachable, reliable and passionate about helping people, we’d love to hear from you.