Resilience Coach

As a Resilience Coach, you won’t just help people solve today’s problem; you’ll walk alongside them as they build a more stable future. You’ll join our brand new Crisis Resilience Team, supporting people across Charnwood, North West Leicestershire and Hinckley and Bosworth. Working with clients over time, you’ll combine practical help with money, debt, benefits and housing with supportive, trauma-informed coaching, building their confidence and skills along the way.

What your day-to-day will look like:

Supporting your own group of clients over time, building trusting, supportive relationships

Working with each client to create a personal plan that sets out their goals and the steps to get there

Making sure clients get all the income they’re entitled to, including checking benefits and helping with claims and appeals

Helping clients with budgeting, managing debt, and building their money skills

Supporting clients to find and keep stable housing

Spotting when a client needs more specialist help and making sure they get to the right person

Reviewing progress with clients and celebrating the steps they take

Keeping clear and accurate records on our case management system

Planning your workload so cases move forward and close in good time

About you:

You believe in what Citizens Advice LeicesterShire stands for and want to help people build better futures

You’re warm, patient and non-judgmental, and a good listener who can pick out what matters most, even when someone is in distress

You communicate clearly, whether face to face, on the phone, online or by email

You’re comfortable with numbers, including percentages, and confident using IT, particularly Google Workspace

You’re organised, can plan your own work and keep good records

You can manage emotionally demanding work and know how to look after your own wellbeing, with support

You’re keen to learn and happy to complete the Certificate in General Advice (full training provided). Experience of advice work, benefits or debt support is a bonus, but not essential