Trainee Generalist Adviser (Energy)

Primary Purpose of the Role:

To deliver an effective and efficient generalist/energy advice service through various channels, including face-to-face and telephones to people who are in or at risk of fuel poverty. They may be vulnerable and struggling to pay their bills. Interviews are held in our office on Bosworth Drive and within the Family Hubs in North Solihull.

You will be required to:

talk to clients over the phone, face to face, or online to advise with matters related to:

○ - Fuel options, tariffs and energy bills

○ - Energy and thermal efficiency measures

○ - Advice to support relief from fuel poverty and fuel debt, including identifying and claiming benefits and dealing with debt.

● find information about the clients’ energy-related problems resulting in a reduction in the client's expenditure as a result of using energy-saving measures (we call this behaviour change)

Increasing the client's awareness of sources of support to help them with their issues

● Support clients in taking action to resolve their energy-related problems. This might include support with complaints or customer service issues with an energy company, or referring the client for further specialist advice within the local office, for example, specialist debt advice, or referrals to other organisations for additional support

You must have completed the Citizens Advice generalist training to be considered for this role.