Money Advice Caseworker

Citizens Advice Hart is looking for an experienced part-time Money Advice Caseworker, or trainee, who can interview face to face, by phone and by email, making a real difference in people’s lives. In this role, you’ll have the opportunity to make a difference in people’s lives by providing in-depth money and debt advice, primarily face to face and over the phone. We would like to hear from you if you are passionate about giving an effective service to those most in need.

Required skills:

• You will need to demonstrate that you can engage skilfully with vulnerable and distressed clients.

• You will have experience in giving debt advice and ideally will have been trained in this role, although we welcome new trainees, as full training can be provided.

• Good communication skills, both written and verbal, are essential, as is the ability to effectively communicate with our clients using a non-judgmental approach.

• You must have numeracy skills sufficient to compile accurate financial statements and to calculate benefits.

What we give our staff:

One of our key strategic objectives is to 'Develop our workforce in an inclusive and adaptive environment.' We prioritise learning and development to both fulfil individual potential and meet our strategic plan objectives. We also nurture a supportive team approach, which is reflected in our behaviours to each other, including well-being and dignity at work. We conduct an annual people survey, which gives us feedback about how we can improve our support to those who work and volunteer for us, and we hold daily briefings and regular team meetings to enhance communication and teamwork. In our last survey 100% said they would recommend working at Citizens Advice Hart and 100% said we cared about their well-being.

Why not join our lovely team! :-)