(Trainee) Generalist Adviser

Citizens Advice Croydon is a well established local charity serving the London Borough of Croydon. We make a meaningful difference to the lives of the people coming to us for help and support. We are proud of the high quality advice we provide and we are looking for someone who will be committed to delivering excellent customer service and working to the highest standards.

We are ideally looking for someone who has already qualified as an Assessor or Adviser, or has equivalent advice experience outside of the Citizens Advice service. However, for the right candidate, we will consider appointing at Trainee level and provide the necessary training to achieve competence.

In this role you will assess each client's situation in depth, and will be particularly focused on supporting clients in crisis, providing initial debt assessments and maximising income as well as identifying the most appropriate strategies to support financial resilience. You will support clients using a multi channel approach and be confident in managing with minimal supervision in a fast paced working environment.

We offer a warm and friendly working environment, hybrid working arrangements, generous leave and other employee benefits and the opportunity to develop professionally.

To request a job pack please email admin@croydoncab.org.uk