Our Consumer research

Consumer detriment: counting the cost of consumer problems

23 September 2016

Fairness and Flexibility: making personal data work for everyone

26 July 2016

Understanding consumer experiences of complaint handling

21 July 2016

Citizens Advice consumer advocacy: What we did in 2015-16

30 June 2016

Applying behavioural insights to regulated markets

25 May 2016

Locked In: Consumer issues with subscription traps

8 March 2016

Last in line: An assessment of consumer protection in the event of retailer insolvency

21 December 2015

How small businesses engage with essential markets

31 July 2015

Peer problems

25 June 2015

A stronger voice for consumers - Representing consumers in energy, postal services and water (in Scotland)

1 June 2015

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